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They both obviously knew not only how to install the system, but understood how it works and could answer any and all questions as well as make common sense suggestions. They were also neat and efficient. As a homeowner I really appreciate that kind of service!
- Linda H., Old Lyme

Water-Flo, Inc. Annual Maintenance Plans

Renew or sign up for Water-Flo’s maintenance plan! See below an overview of our annual maintenance plans or download the form to mail in.

There are 3 options to choose from:

  1. Salt & Filter Maintenance Plan: $360.00/yr
  2. Pump & Treatment Maintenance Plan: $560.00/yr
  3. Premium Maintenance Plan: $897.50/yr.

You do not need to have a maintenance plan to be a Water-Flo, Inc. customer. The maintenance plan is best thought of as a labor saver for customers who have Water-Flo, Inc. out several times a year for maintenance.

A maintenance plan visit must always be scheduled by the homeowner with our office staff either via email or by calling the office. Maintenance visits can be scheduled in advance for the year or customers can contact Water-Flo, Inc. when a visit is needed. Maintenance visits are available Monday – Friday 8:30am to 4pm. Emergency services, labor to re-bed any treatment system, labor to install a new/replacement treatment system, and work performed on weekends and/or holidays are not covered by the maintenance plan. Maintenance plans are transferable to new homeowners, but not to new addresses. Maintenance plan sales are final. Any materials used during the maintenance visits are at the homeowner’s expense.

Annual Maintenance Plans

1. Salt & Filter Maintenance Plan: $360.00/yr - 4 Maintenance Visits

  • Labor to change cartridge and/or drinking water filters.
  • Labor to add salt or potassium to the brine drum.
  • Delivery of water treatment supplies.
  • This plan does NOT cover service/maintenance on treatment systems.

The Salt & Filter plan includes labor for the above items but does not include any materials. Service call rates would be applied for maintenance on systems or emergency services.

2. Pump & Treatment Maintenance Plan: $560.00/yr - 1 comprehensive Service, 3 Maintenance Visits

This maintenance plan is ideal for customers with both a pump and treatment system. The comprehensive service automatically includes items listed below.

  • Comprehensive Visit includes testing/re-pressurizing the well tank, adjusting household water pressure if needed, electrically testing the well pump, a visual inspection of the well head if it is above ground, a basic minerals water test (iron, hardness, pH, manganese, chlorine, and total dissolved solids) and, if requested, a well chlorination, providing the well is above ground.
  • Labor to replace malfunctioning/broken minor components on the well system (pressure gauge, etc.).
  • Labor to replenish neutralizer or mix chemical feed solution.
  • Labor to change whole house filters, drinking water filters, and/or UV bulb.
  • Labor to clean and adjust softener and filter control valves and add salt or potassium chloride to a softener’s brine drum if needed.
  • Labor to clean softener’s brine drum – this must be request by the homeowner when booking the appointment for the technician to be prepared with the material needed for this portion of the visit.
  • Labor for manufacturer recommended maintenance/service on R.E. Prescott “Bubble Up” system.
  • Delivery of water treatment supplies.
  • 5% discount on any new well tank, well pump, water softener, automatic backwashing filter, UV, chemical feed, or reverse osmosis drinking water system.

The Pump & Treatment maintenance plan does not include any materials used at the visit, nor does it include any labor involved in emergency services, the re-bedding of existing systems, or the installation of new/ replacement systems. We cannot service Culligan, Eco-Water or Sears/GE systems

3. Premium Plan: $897.50/yr. - 1 Comprehensive Service, 3 Maintenance Visits

This maintenance plan includes all elements of the Pump & Treatment plan, plus a radon air test and certified lab water test (valued at $523.00) at the time of the comprehensive visit.

The standard profile water test is run through a certified lab. It includes testing for: E. Coli bacteria, coliform bacteria, pH, turbidity, color, odor, chloride, nitrates, sulfate, calcium, magnesium, hardness, sodium, copper, iron, manganese radon in water, lead, arsenic, and uranium.

Sign Up for Annual Maintenance Plan

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scott allen headshot waterflo


Scott took over Water-Flo Inc. at 23, quickly moving from an apprentice, to licensed well pump and water treatment installer, to owner. When the previous owner was ready to retire in 2020, Scott was eager to obtain the company that he started his apprenticeship with. He finds great joy in the reputation the company has built. He actively leads the company, involving himself in daily operations, emergency responses, and installation oversight. His favorite part of the work is seeing the before and after results, whether it is the high-quality installations the team performs daily, or a homeowner’s reaction to improved water quality or pressure once work is completed. He also mentors new technicians, sharing his knowledge and experience. Despite a busy schedule, Scott enjoys the outdoors, horseshoes, classic cars, and family time with Brigid! Water-Flo Inc. benefits from his dedication and leadership.


Since starting at Water-Flo as an administrative assistant in May 2023, Linda has become a key team member, learning about the technical aspects of the business. In responding to customer inquiries, she makes clients feel valued and enjoys speaking with them to help solve their problems. Living in Branford, Linda enjoys living on the Shoreline, especially spending time on her boat. Linda’s positive attitude in her interactions with customers reflects Water-Flo’s emphasis on quality customer service.


Kyle is a dedicated well pump and water treatment apprentice hailing from East Lyme. Since joining Water-Flo in September 2023, he has expanded his knowledge, working toward his professional license. His favorite part of the job is installing new water treatment systems in homes. Away from work, Kyle is an avid traveler and skier. Kyle’s commitment to learning new skills makes him a valuable part of the Water-Flo team.


Meet Paddy, a water systems technician with Water-Flo since 2022; he started with the company as an apprentice. With a passion for hands-on tasks and an appreciation for the variety his role offers, Paddy thrives on days that take him outdoors, especially when it involves pulling pumps. Beyond his professional work, Paddy is dedicated to personal fitness and embraces challenges through side projects that broaden his knowledge and skills. His constant drive to learn and grow makes him a dynamic member of the Water-Flo team.


Since 2024, Jamilynn, an Office Administrator at Water-Flo, has utilized her background working with diverse age groups to enhance the company’s customer service. Her commitment aligns with Water-Flo’s values of exceptional care and community focus. She loves the customer support aspect of her position and the ability to make a customer’s day better! When not at work Jamilynn enjoys time with her two children at home in North Branford. Jamilynn values the support and growth opportunities available with this reputable, family-oriented company, and looks forward to contributing to its continued success.


Jeremy is a skilled water treatment and well system technician at Water-Flo, where he started as an apprentice and has been honing his expertise since 2020. A tech school alum with a previous stint as a commercial pipefitter, he brings a wealth of practical experience to his role. Outside of his professional life, Jeremy is enthusiastic about restoring classic cars and cruising on his motorcycle. At Water-Flo, he values the opportunity to connect with and build relationships with the customers.


Meet Joe, a former United States Marine whose dedication and discipline are the cornerstones of his current role as a water technician at Water-Flo. With four years under his belt with the company, Joe’s expertise in water treatment systems is unmatched. His passion for the industry motivates him to acquire new knowledge and innovate constantly. At Water-Flo, Joe uses his experience with his enthusiasm for improving water quality, consistently contributing to the team’s success and the community’s well-being.


Ralph is the co-owner of Radon Solutions of Connecticut division of Water-Flo, starting his career in radon mitigation in 2002, and joining Water-Flo in 2022. With over 28 years of experience, he specializes in installing radon remediation systems in residential properties, schools, and commercial buildings. Ralph is committed to exceeding industry safety standards in every project and his favorite part of the job is doing his part to make homes and businesses safer! Outside of work, he enjoys motorcycle trips on his Trike. Ralph is a key member of the team, contributing significantly to making living and business environments safer.
brigid headshot


Brigid has been the Office Manager at Water-Flo and Radon Solutions of CT since February 2016. Her role is crucial for ensuring the business runs effectively, particularly in administrative areas. Her favorite part of the job is the satisfaction of providing service to the local community getting them access to better air, better water, and better health. Living in Deep River with her husband, Scott, she enjoys gardening, hiking, and reading in her free time. Brigid’s hard work and the positive impact on the Water-Flo team and customers is invaluable. 

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